RV Supplies Plus Store Policy
RV Supplies Plus is an authorized dealer for the products that we sell.
Please inspect and test the product once it is delivered.
If a unit does not operate properly within 3 days of the delivery date, please email us by using the Contact Us page at the top of our website. We will work with you to resolve any issues with the product we sold you.
Most manufacturers will have you return the item directly to them.
In the event of a defective product, you are required to contact us for a Return Materials Authorization number (RMA#) we ask that you place the RMA# clearly and legibly on the shipping container (not the manufacturer's packaging or box) and return prepaid freight insured with a trackable shipping carrier like UPS or Fed-X to our RMA Handling Center. We are not responsible for lost items in transit, that is why we say you should insure it. Returns will not be accepted without an RMA number.
Units returned must contain all packaging, box, manuals, and accessories that were supplied on delivery and must be in new re-saleable condition.
The manufacturer’s box must have the UPC code on the box and the manufacturer's box must not be defaced in any manner. Charges will apply for any missing items, including refusal of a refund. RV Supplies Plus, at our discretion will determine the appropriate action whether to issue credit or replace the unit. Excessive wear or abuse of the unit will void this policy and no credit will be issued. Non-defective returns can be subject to a restocking fee.
Freight charges are not refundable. If a return and credit is requested for, a "free ground shipping" offer the credit will be processed minus the standard carrier residential freight charges based on your zip code and our shipping warehouse location and any applicable re-stocking charge.
Starters, Alternators, and Electrinic Ignitions will take 120+ days they will be heavly inspected before a refund is considered. This is do to the fact it has to be inspected at the factory. These units will be shipped back to the distributor, the distributor ships once every 30 days back to the factory. You may be at the beginning of the cycle or the end we have no way of knowing. Then the Manufacturer has 90 day to decided if the item is defective or if it is a used item. After that, a refund will be issued or you will pay shipping for the third time to get the item back if the item is demeaned used or not defective.
No returns will be accepted if the serial number / UPC code is removed from the box or the item.
No returns will be accepted if the whole package contents are not included in the return.
No returns will be accepted without a return authorization number (RMA) issued by RV Supplies Plus.
No returns will be accepted if the order is refused upon receipt.
No returns will be accepted on any software, including Charts, CD's, and video's.
Special order items and cut lengths of wire, rope, rod, chain, hose, fabric, cables etc. are not returnable.
UPS will not return any hazardous material such as paints, thinners and solvents.
No returns will be accepted on paints, thinners and solvents.
Shipping charges are non-refundable.
If a unit is damaged or lost during shipping please contact us immediately and we will work with you to resolve this issue with the carrier.
You Please contact us within 2 business days to report any missing or damaged parts from the date of receiving any merchandise. All freight claims must be settled with the carrier before credit or replacement can be determined. Properly returned defective merchandise will be replaced at no additional cost to you. After 15 days, a defective product must be returned to the manufacturer, under the specific warranty allowances. Manufacturers have continually adopted stricter return policies, which we in turn must convey to you. All products sold by RV Supplies Plus are sold with the manufacturer’s limited warranty. The manufacturer provides all warranties. See owner's manual for details.
Defective Flat Panel LCD TV's must be returned to the manufacturer for warranty and repair service. Due to the fragile nature of the product, TVs and monitors must be opened and inspected prior to accepting the shipment. Damage claims will not be paid unless damage is indicated on the freight bill.
Certain items once they are opened are not returnable: Special orders, closeout items and discontinued items for which manufacturers will not accept returns, TV's, batteries, software, memory cards, consumables, storage media, Teleflex and Morse cables.
Back Orders
Although we make every effort to prevent shortages or back orders. If you order an item whose inventory is zero or Zero is reached before we can get the order to one of our distributors, we will notify you via email of the back order situation and the approximate shipping date.
Restocking Fees
There are manufactures that charges return fee's that we are not aware of until they tell us. Which will be passed along to you our customer.
Why a restocking fee
Restocking fees cover the following costs.
1) credit card Fee's we pay when you purchase from us.
2) someone processing the order
3) someone picking the order
4) shipping materials
5) someone packing the item in the shipping materials
6) someone opening the returned item
7) someone replacing the item on the shelf
8) someone processing the return
9) credit card fees we pay when we refund your payment.
This is the cost that is passed on to us by our distributors, so we now have to pass it on to our customers.
RV Supplies Plus Privacy Policy
RV Supplies Plus collects the following data, name, your credit card billing address with phone number, email address and the ship to address. No customer information will be shared, sold, or otherwise distributed, personal information collected may be transferred to the new owner in the event of a sale. RV Supplies Plus does not participate in any telemarketing or e-mail spam campaigns. All information is strictly confidential. We due use your email address to notify you of any specials or information we feel you would like to have. All emails sent by RV Supplieas Plus or CLR Marine have an area at the bottom of the email to unsubscribe from further emails.
CLR Marine LLC is the owner of RV Supplies Plus. You will see your billing coming from CLR Marine.
